After Clocking Over 9 Million Active Users in 2024, Digi Yatra Sets the Stage for an Exciting 2025

In a groundbreaking journey, Digi Yatra has redefined air travel in India, leveraging cutting-edge face biometric technology and a Self-Sovereign Identity (SSI) framework. This revolutionary platform has transformed airport processes into a seamless experience for millions of passengers. By the end of 2024, Digi Yatra achieved the remarkable milestone of 9 million active users and facilitated 42 million seamless journeys, setting a powerful foundation for an ambitious 2025.

A Journey from Three Airports to a National Network

Launched in December 2022, Digi Yatra began its operations at Delhi, Bengaluru, and Varanasi airports, offering travellers a hassle-free, contactless experience through face authentication. By 2024, the network had expanded to 24 airports across India, making it an integral part of the country’s aviation landscape. This growth highlights the platform’s efficiency and widespread acceptance among passengers and airport authorities alike.

2024 Highlights: Pioneering Innovations and Global Collaborations

Collaboration with IATA: A Leap Towards Global Integration

In 2024, Digi Yatra took a monumental step by partnering with the International Air Transport Association (IATA) under the initiative ‘IATA One-ID X Digi Yatra India’. This collaboration aims to create a seamless, end-to-end international travel experience. It aligns Digi Yatra with global standards, paving the way for international expansion and enhanced passenger convenience.

Enhanced App Features and Privacy-Focused Campaigns

The Digi Yatra app underwent significant updates in 2024 to ensure smoother user registration and better contactless biometric solutions. Notable among these updates was the launch of the d-KYC (Don’t Know Your Customer) campaign, emphasizing Digi Yatra’s commitment to user privacy and data security. The campaign reassured passengers that their data remains private, as Digi Yatra operates without storing personal information in centralized repositories.

To complement this initiative, Digi Yatra released an engaging wrap-up video, showcasing the principles of the d-KYC campaign. The video is available in the updated app version, further reinforcing the platform’s dedication to transparency and user trust.

Strategic Use of Social Media

Digi Yatra leveraged social media platforms extensively to address security concerns, educate users about its decentralized ecosystem, and build trust. These campaigns played a critical role in establishing Digi Yatra as a reliable and secure digital travel solution.

Insights from the Leadership

Suresh Khadakbhavi, CEO of Digi Yatra Foundation, said, “2024 was a defining year for Digi Yatra as it became a nationwide digital ecosystem reshaping how Indians experience air travel. Beyond technological advancement, this year has been about building trust. We poured our resources into communication and campaigns on Social Media to address passengers’ security concerns and explain our Decentralized Ecosystem based on Self Sovereign Identity, setting new standards for responsible data management.

In the coming year, we look forward to continuing our growth trajectory by adding four more airports in the early months of 2025. Through the year, we will work towards solidifying our presence both domestically and internationally with a vision to create a more integrated and secure Global travel ecosystem.”

A Vision for 2025: Ambitious Plans and Strategic Goals

Expanding the Airport Network

Digi Yatra plans to add four more airports to its network by early 2025. This expansion reflects the platform’s commitment to making seamless air travel accessible to a broader audience across the country.

Multilingual Accessibility

In a landmark decision, Digi Yatra will support all 22 official languages of India by March 2025. This initiative underscores the platform’s dedication to inclusivity, ensuring that language barriers do not hinder user engagement. Travellers will be able to navigate the Digi Yatra app confidently in their preferred language.

International Pilot Project

By mid-2025, Digi Yatra aims to initiate an international pilot project involving passengers with electronic passports (e-passports). This ambitious venture will require bilateral agreements and rigorous security demonstrations, marking a significant step towards global operations.

Focused Campaigns on Data Privacy

As part of its ongoing commitment to passenger trust, Digi Yatra plans a new social media campaign highlighting the platform’s robust privacy measures. This campaign will emphasize that no passenger information is stored centrally, reinforcing its position as a trustworthy digital ecosystem.

Impact on the Travel Industry

The transformative potential of Digi Yatra extends beyond its users. By streamlining airport processes, it has reduced bottlenecks, improved efficiency, and set new benchmarks for customer satisfaction in air travel. Its success also serves as a model for other industries aiming to integrate biometric technology and SSI frameworks into their operations.

A Bright Future for Seamless Travel

With its robust technological foundation, unwavering commitment to privacy, and forward-looking vision, Digi Yatra is poised to redefine air travel standards not just in India but globally. The milestones achieved in 2024 are a testament to its potential to revolutionize the aviation industry, making travel more secure, efficient, and enjoyable for millions of passengers.

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